Frequently Asked Questions
Everything you need to know about the world of Twinings tea.
How should I store my tea to maintain its freshness?
To preserve the delicate flavors, store your tea in a cool, dry place away from direct sunlight and strong odors. We recommend keeping it in an airtight container or its original foil-lined packaging.
Does Twinings offer international shipping?
Yes, we ship our premium blends to most countries worldwide. Shipping costs and delivery times vary based on the destination and are calculated at checkout.
Are Twinings tea bags biodegradable?
We are committed to sustainability. The majority of our standard tea bags are made from plant-based materials and are industrially compostable. We are actively working toward making 100% of our range fully biodegradable.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened tea products. However, if your order is damaged or incorrect, please contact our customer service team within 14 days for a replacement or refund.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer caffeine-free options?
Absolutely. Twinings offers a wide range of naturally caffeine-free herbal infusions, as well as decaffeinated versions of our classic black and green teas.